This is the first of a 3-part webinar series focusing on gas network reliability and resiliency.
Discover how Blanca Totten, Customer Services Analytics and BOS, and Jacqueline Cao, technical advisor at Southern California Gas Company (SoCalGas®) leverage AMI data to plan and execute targeted customer programs, field visits and customer communications. Learn how AMI data presented in histograms creates insights and awareness and helps the utility’s business partners understand customers' consumption patterns.
Complete the form to watch this webinar - Leveraging AMI Data to Benefit Your Business Organizations and Your Customers - Understanding Consumption Patterns - and receive updates on upcoming webinars in this series.
Customer Services Analytics & BOS
Blanca Totten brings over 30 years of IT experience in all aspects of software development as well as project and change management. She has 20 years of experience in the gas utility industry. As the Customer Services Analytics Manager for SoCalGas she is responsible for the evaluation and implementation of advanced analytics tools and models that enable business efficiencies through the integration of AMI data.
Jacqueline Cao has over 8 years of experience in the gas utility industry. As a Technical Advisor for SoCalGas, Jacqueline worked on AMI related projects including overseeing the successful completion of the AM Installation of the entire service territory. In her current role with the Customer Services Analytics team, she is responsible for analyzing AMI data and implementing business and system processes that integrate AMI data to create efficiencies. In addition, Jacqueline is the subject matter expert of AMI and CIS data.
Tom Coleman (Webinar Host)
Director Enterprise Sales - Natural Gas
Tom Coleman has 30+ years of experience in the utility sector, including stints with New Jersey American Water and Honeywell’s Smart Energy Gas Division (previously Elster/American Meter) where he managed the sales and marketing team for the US, Canada, Mexico and South America. He currently handles sales for Aclara’s enterprise natural gas market segment.